Technical Support Specialist

By assisting with first-tier support & guidance, your technical troubleshooting and problem solving skills will be tested daily to offer solutions to clients while providing a positive customer experience. Support will be provided for internally developed technology applications by pinpointing potential issues with Internet browser compatibility or software system problems in order to offer resolution of issues in a timely manner. Client requests are processed through phone, e-mail, and online assistance.

The role of Technical Support Specialist will require customer-focused orientation with strong decision-making & technology problem solving skills. Experience with Internet applications is required with browser and platforms knowledge, proficiency with Microsoft products preferred. Knowledge in HTML, Java, and JavaScript required. MIS or CIS related degree required.

Submit your resume to James Tower, Inc., 1985 Lookout Drive, North Mankato, MN 56003 or e-mail to jobs@jamestower.com with your salary expectations included. EOE

James Tower is a full-service Internet marketing company specializing in Internet strategy, research and branding, web site design, search engine marketing, email marketing, web site hosting, and e-commerce and Web content management solutions. James Tower has been developing successful Internet marketing strategies for companies and organizations across the globe since 1993.