Customer Service
In these days of fierce competition and diminishing resources, it’s rare that any organization has the internal expertise and resources to develop, implement, and support organizational-wide systems.
You don’t want to stretch your own staff too thin by giving them duties they have neither the time nor training to handle, yet you can’t afford to take your chances with multiple, disjointed service vendors.
Leave it to James Tower and rest assured.
James Tower is the single source for all of your client service needs. Available via phone, online chat, e-mail, or voicemail from 7 a.m. to 6 p.m. Central Time, our knowledgeable team of support professionals is dedicated to providing immediate response and follow-up to all your technical support issues.
Availability
- Monday to Friday, 7 a.m. to 6 p.m. (CST)
- Phone
- Online Chat
- Voicemail
Core Services
- Customized Software Support
- Domain Management
- Product Implementation
- Software and Equipment
- Site Maintenance
- Technical Writing
- Live, Online Help
- E-mail Campaign Management
- Dedicated Phone Line
- Training
Our Promise
- Ensure sound business and technical decisions
- Reduce financial and operations risk
- Improve system performance and maintenance
- Improve customer service and satisfaction
- Meet and exceed customer expectations consistently
- Maximize return on investment
- Report customer comments to improve Web site usability
Online demos and events
News and information
White papers and articles
We can help
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