Professional Services – The Power Behind James Tower

Hosting Staff

It is our belief that to provide the level of support customers expect, you need experts with overlapping but diversified skill sets.  We are proud of our hosting team and the talent they bring with them, our technology specific competencies include:

·         Cisco routers – 3 engineers

·         Nortel layer 2 switches  – 3 engineers

·         Cisco Content Switches  – 3 engineers

·         Sidewinder, Netscreen, Sonic Wall firewalls – 2 engineers

·         Tape backup solutions – 4 engineers

·         Database administrators – 4 engineers

·         Microsoft server management and administration – 8 engineers

·         Sun Server and Solaris management and support – 2 engineers

·         Microsoft .NET development - 15

·         Java development – 8 engineers

·         Perl development – 3 engineers

·         Oracle 9i – 2 engineers plus 3^rd party

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Programming/Development Staff

Web site Development

Working hand-in-hand with our Creative Services group, our Web site Development team focuses on the functionality of your web site.  This includes the user interface, navigation, architecture, content management and any integration of external data or applications.

eCommerce

A successful e-commerce Web site involves understanding how Internet shopping differs from traditional catalog shopping. James Tower has the knowledge and expertise to take you from just selling products online to a comprehensive online marketing campaign that includes an Internet retailing system, email marketing, search engine marketing, and Web analytics.

Content Management Systems (CMS)

Your corporate web site is at the heart of your business interaction with your customers and can contain a vast amount of information. Keeping this information up-to-date can be a daunting task, especially with increasing customer demands for timely and personalized information.

The key to managing all this information is to put publishing into the hands of the people who know it best. A commercial content management system (CMS) allows non-technical content authors to submit, edit, review, and approve content using their favorite tools while eliminating the IT bottleneck.

Content Management System Case Study              Contact Us to Learn More       

Creative Services

Web site design, brand development, advertising, video production, copywriting and more, James Tower is positioned to give you results in weeks instead of months, and our award-winning services won’t leave you disappointed. We take pride in every project we work on, and we want you to also. Our services have won more than 40 accolades for excellence in execution, including Telly Awards, Annual Admission Advertising Awards, Omni Awards, Communicator Awards, and many, many more. 

See for yourself what we can do by reviewing our portfolios…

Design Portfolio                     Rich Media Portfolio                     Contact us   

Client Services/Support

As a James Tower customer, you will have access to our team of help desk professionals.  These application support managers are armed with specific industry and technical knowledge and provide you with a high level of support for site and/or application usage and troubleshooting.  Our client services team utilizes Microsoft’s Customer Relationship Management Service Desk application to ensure that every support instance is tracked through to resolution. 

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Implementation Project Managers

Our project managers are responsible for facilitating, managing and delivering your project on time and within budget.  Your Project Manager is responsible for all aspects of the project from the definition of the requirements to the quality of the final product delivered.  While many companies view project management as an afterthought and a necessary evil, we believe that strong project management is what ultimately makes a project successful.  As such, we have invested heavily in our project management infrastructure and hired project management specialists to ensure your satisfaction with the end result.

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