Facility Statistics and Security

• "Building within a Building" - 12" thick Concrete en-cased vault with rubber membrane roof inside our concrete building.
• 18" raised anti-static floor
• Isolated server build and staging area
• Restricted access to the server and control room

Internet Bandwidth

• Two 400 Mbps Circuits, scalable to 1GB, to the Internet via Tier One Internet Service Providers
• Diverse physical and geographical routes to POPs (Point of Presence) 
• Customer connectivity options include Private data circuits, frame relay or VPN connections.

Electrical Power

• Fully redundant A/B Power
• Service is comprised of 400 amps of power, 3 phased at 480 volts
• 2 - MGE Comet 150KVA Room Wide Uninterruptible Power Supply
  • Converts municipal AC power provided by Benco to DC then back to AC
  • Bank of 2x36 batteries
• KatoLite D600FRY4 600KVA, Kilowatt Diesel Generator
  • Cycles up on notification from UPS monitor- 8 seconds to full power
  • 72 hour in-tank supply of diesel fuel on hand
  • Generator tested monthly

Environmental Control System

• 2 - Liebert System 3 room-wide cooling system
  • 60 ton cooling capacity
  • 360,000 BTU's (rest of the building has 142 tons)
  • Spare parts on hand

Fire Protection

• FireNet FM 200 Total Flood Dual Zone Fire Suppression System
  • Flash Point reduced to 32°F using Hepta-Floural Propane in 6 seconds
  • Personnel and equipment friendly- no harm to either

Storage Area Network (SAN)

• 44 Terabytes of storage
• Redundant Power
• Redundant Fibre Switches
• Redundant Network Paths
• Repository for databases, file storage, uploaded images, SNAPSHOTS
• Fibre Channel - iSCSI Channel
• Multiple Network Attached Storage (NAS) devices utilizing the SAN for scalability

Network Security & High Availability

• Multiple Access Control List Secure Routers 
•  IPS (Intrusion Prevention System) appliances in place
• Server Operating Systems- Security patches applied and maintained through enterprise vulnerability management suite.
• Multi-tiered Firewall Infrastructure
• Multiple Tape Robots
  • Perform nightly back up of all programs and data files hosted
  • Secure off-site tape storage
• Server redundancy options include:
  • Content switches to support load balanced server farm
  •  RAID disk controllers
• Network options include:
  • Redundant Production Network Switches
  • Redundant Maintenance Network Switches
• Alpha and Beta testing:
  • Thorough load testing in simulated Live environment prior to installing applications in production

Centralized Monitoring, Notification and Resolution

• Alert monitoring and notification for building facilities- staffed call list
  • 3rd Party Web Management Software
  • Ping, URL, profile monitoring, alerting and reporting tools
  • Ping, URL, profile monitoring, alerting and reporting tools
• Customized scripts can be written to simulate a customer experience through web site
• Certified, trained technicians
  • Microsoft Certified Systems Engineers
  • Red Hat Linux Certified Systems Engineer
  • Alerts sent to a primary pager and cell phones for all team members
  • 24 x 365 support
  • Incident tracking and logging